Information We Collect
We collect information that you provide directly to us, information generated through your use of our shipping and tracking services, and information collected automatically when you visit our website.
| Category | Examples |
|---|---|
| Contact details | Name, company, email address, phone number, mailing address |
| Shipment details | Pickup and delivery addresses, package or freight details, tracking IDs |
| Account information | Login credentials, billing address, payment method (processed by our payment provider) |
| Usage data | Pages visited, browser type, IP address, device identifiers |
| Communications | Records of calls, emails, or chat messages with our dispatch and support teams |
How We Use Information
We use the information we collect to operate, provide, and improve our transport and logistics services, including to:
- Schedule pickups, process shipments, and provide real-time tracking updates
- Generate quotes, invoices, and process payments
- Respond to customer service requests and dispatch inquiries
- Send shipment notifications, service updates, and — where you've opted in — promotional communications
- Maintain the security and integrity of our website and systems
- Comply with legal, regulatory, and DOT/FMCSA recordkeeping obligations
Data Security
We use administrative, technical, and physical safeguards — including encryption in transit, access controls, and regular monitoring — designed to protect your information from unauthorized access, alteration, or disclosure.
Data Retention
We retain personal information for as long as necessary to provide our services, meet legal and regulatory recordkeeping requirements (including DOT-related documentation), resolve disputes, and enforce our agreements. Shipment and billing records are typically retained for the period required by applicable transportation and tax regulations.
Your Rights & Choices
Depending on where you live, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information, subject to legal recordkeeping requirements
- Opt out of marketing communications at any time
To exercise any of these rights, contact us using the details below. We may need to verify your identity before processing your request.
Children's Privacy
Our services are intended for business and commercial shipping use and are not directed to individuals under 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We'll post the revised policy on this page with an updated effective date.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, reach out to our team directly.
We're here to help
Call our team with any privacy question, data request, or general shipping inquiry.